Nebula Network

Support

How to connect

Ask your organization's administrator for an access token, or for the node credentials: host, port, username and password.
Click the Nebula Network icon in the browser toolbar.
Paste the token into the “Password / Token” field. The other fields can stay empty — the server fills them in. Alternatively, fill in everything by hand.
Press the large circle in the middle of the window. It works as an on/off switch.

What the statuses mean

Green — connected

The connection has been verified, and the external IP address you received is shown below the circle.

Amber — checking

The extension is establishing the connection and verifying it. This normally takes a couple of seconds.

Red — no access, or blocked

Either the connection failed and the reason is shown, or the IP leak protection has triggered and browser internet access is temporarily blocked.

Common reasons for failure

Invalid token — check that you copied it in full, with no stray spaces at either end.
Device limit reached — the token is already in use on another computer. Ask your administrator to free a slot or issue a new token.
No active exit point — the exit node is currently unavailable. The connection will restore itself once the node is back.
Proxy not responding — check your internet connection and try again.

Internet blocked — what to do

This is the IP leak protection working as intended: the link to the node was lost, so the extension cut off access to keep your real address from going out. Wait for the node to come back and the tunnel will restore itself. If you need to get online right now, press “Unblock internet” — the browser continues without the tunnel.

Conflicts with other extensions

Only one extension can control the browser's proxy settings. If you have Proxy SwitchyOmega, ZeroOmega or anything similar installed, disable it — otherwise the browser will report that the settings are controlled by another extension.

None of this helped

Nebula Network access is issued and maintained by your organization's administrator. If the connection will not come up and none of the reasons above apply, contact them — they can see the state of your token and of the exit node from their side.